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Top Questions


Where is my order?
After you place an online order, we transfer it to the restaurant which will then start preparing your food. Our restaurants do everything they can to get your food delivered as quickly as possible. However, heavy traffic or unexpectedly high demand may cause delays to your food delivery. Please bear with us. If it’s been too long, you can contact us and we will find out what’s going on immediately.

I have a voucher code. How can I use it?
If you have a voucher code, you can redeem it after selecting a restaurant and adding items to your basket. You will see a field to enter your voucher code on the order overview page. If the voucher is valid, the discount on your order will be calculated immediately. Only one voucher can be used per order. If your voucher code does not work, please try it on a different browser Otherwise, contact us and we will be happy to assist you.

Are there any discounts available at foodpanda right now?
Yes. foodpanda offers different discounts at restaurants. If you want to view them all, browse our partner vendors today!

Ordering

How to order online at foodpanda?
It only takes three steps to order food online:
  1. Locate yourself: Enter your postcode to access all restaurants nearby..
  2. Choose what you would like: Pick a restaurant and select items you’d like to order. You can search by restaurant name, cuisine type, dish name or by keyword.
  3. Checkout: Enter your exact delivery address, payment method and your phone number. Always make sure that you enter the correct phone number to help us contact you regarding your order, if needed.
Now sit back, relax, and we’ll get your food delivered to your doorstep.

I need to cancel or change my order! How can I do this?
With regard to order cancellation or refund of a payment you have made online, Feel free to coordinate with our Customer Service Representatives via our Live Chat if there are queries.

Do I have to create a foodpanda account to place an order?
Creating an account is not mandatory. You can order using our guest checkout without having to sign up. We make sure that ordering food online at foodpanda is quick and fuss-free. After placing your order, you will have the option of creating an account.

How long does it take for my food order to get delivered?
Delivery time varies from restaurant to restaurant. It also depends on the number of orders that the restaurant has to prepare and on the distance between the restaurant and your delivery address. You can see the estimated delivery time for each restaurant in your area on our website. After placing an order, a more precise delivery time will be communicated to you by SMS.

What is Admin Fee / Service fee and why am I being charged such Fee?
The Admin Fee / Service fee or Administration Fee is charged to cover costs incurred in maintaining our call center, delivery support, online platforms and other service delivery related areas; which work to provide and improve the food ordering experience.

How is GST charged on foodpanda?
Foodpanda Malaysia is a GST registered company, thus GST is charged on the Delivery Fee and Admin Fee by foodpanda. This is to comply to the government's requirement to charge GST on our revenues. All the food bought on foodpanda is also charged with GST.
There are 2 kind of situations where foodpanda charges GST:
-Restaurant menu shows prices with GST already included in the item's price -> no GST is added to the items you buy.
-Menu shows prices without GST included in the item's price -> the GST is charged on the total amount of your order.
To conclude: the customer will always pay 6% of GST for every item and service bought on foodpanda, to comply with government requirements.

How can I pay for my order?
All our restaurants accept cash on delivery. In addition, there are various online payment methods available. You can check which payment methods are accepted at each restaurant by going to the ‘Info’ tab on the restaurant’s page.
  • Cash on Delivery
    Select ‘Cash on Delivery’ on the checkout page and pay the driver at your doorstep when receiving food.

  • Credit/Debit Card
    Select ‘Credit Card’ on the checkout page. After placing your order you will be redirected to the secure page of our payment partner, where you can follow its instructions. Please do not refresh the page or go back. Once the payment is confirmed, the order will be transmitted to the restaurant.

  • PayPal
    Select ‘PayPal’ on the checkout page. After placing your order you will be redirected to the secure PayPal payment page, where you can follow its instructions. Once the payment is confirmed, the order will be transmitted to the restaurant.

Why is ordering online better than ordering by phone?
Online ordering with foodpanda provides several advantages over telephone based ordering.
  1. Choice: Explore original restaurants and delightful tastes- every day, 7 days a week. From popular hawker food to fancy dishes, our variety of cuisines ensures you'll find just what you're looking for after a long day at work.
  2. Flexibility: We're as flexible as you are. Instead of wondering what's for dinner tonight, access entire menus online and browse the dishes you love the most. Can't make a decision? Check back regularly to benefit from exclusive discounts and delicious foodpanda special offers.
  3. Transparency: We help you make the right choice by providing reliable customer reviews and ratings.
  4. Loyalty: Enjoyed your meal? View the details of all your past orders for an easy, fast re-order process. Additionally, you can leave a review and let everyone know about your experience.

How it works

What is foodpanda?
foodpanda is a convenient online food ordering website that connects users with thousands of local restaurants. Customers can browse through numerous menus and place orders for delivery or take-away at the best price. At foodpanda, we believe ordering food online should be fuss-free, fast and definitely fun. With just a few clicks you can order from a wide variety of delicious cuisines online. foodpanda provides you with restaurant menus, customer reviews and more for over 300 restaurants spread over the whole Metro Manila and soon also in Cebu city.

What are your opening hours?
foodpanda is open from 10am to 11pm from Monday to Sunday. During closing hours you can browse through restaurants and place an order for later and receive it first thing when we open.

Enter your address on the home page. Browse from our extensive list of restaurants that deliver to your area. Pick a restaurant you like and browse its menu.

Why am I getting a message that a restaurant does not deliver to me?
The delivery area depends on each individual restaurant and foodpanda has no influence on this. If you enter a specific address on the homepage, then you can browse all the restaurants that do deliver to you.

My Account

How do I change my password?
You can change the password by clicking forget password tab and it will ask you for your email address then the temporary password will be send to your email.

What are the advantages of an account at foodpanda?
You are not obliged to create an account, but it is very handy.There are definitely a few advantages of signing up:
  1. Your previous delivery addresses will be saved so that you don't have to enter them all over again on your next order.
  2. You can track previous orders.
  3. You can quickly re-order
  4. You can quickly make re-orders.
There are many more advantages... register with us and discover them!

How can I create an account at foodpanda?
Click on 'Login/Register' at the top of the page. Then fill out all information in the ‘Create an account’ section and click the ‘Register’ button. You can also create an account directly after placing an order. Your delivery address and the order will be then saved in your account.

Contact


Live chat | Chat with us
[email protected]


RESTAURANTS OWNERS?


Do you want yourself listed on foodpanda?You can register yourself for listing and we will contact you:


CORPRATE INQUIRY?


Do you want to order lunches for your employees or food for your corporate events?We will be happy to assist you at:
[email protected]

PRESS?


Do you want to write about foodpanda?Do you need pictures, logos or interviews?Feel free to email us at:
[email protected]